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Advanced collaboration capabilities in Epicor ERP connect employees, departments, and supply chain partners so your whole company can be more responsive.

Track interactions in real time so every employee has complete and accurate information.

Lead and Opportunity Management helps you to convert more prospects to customers, target the highest value opportunities, and increase sales revenues.

It enables your service team to manage case load, respond quickly to customers, and achieve outstanding customer satisfaction.

Marketing Management enables you to measure the success of marketing campaigns, understand your target market, improve communications, and build customer and prospect relationships.

You can manage the sales cycle from lead to quoteanytime, anywhere.

Deliver a modern eCommerce experience while meeting the unique needs of business buyers, like special promotions, price lists, repeat purchases, and the ability to pay on account.

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Self-test: Which Project Approach is Right for your Project Take the self-test Waterfall vs.

How Digitalization works and how it doesnt When someone tells us that were living in the digitalization age, we tend to dismiss the idea with a tired wave of the hand.

Its a topic that has become ubiquitous everywhere you go, people are.

References Since our foundation in 1996, we have served more than 4,000 customers.

We would like to take this opportunity to bring this rather abstract number to life.

Join us on a journey through different industries and countries.

Find out what it is like to work with us and what open positions we have at the moment.

This makes managing customer relationships much more complex not least due to the large number of communication channels you use today.

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Customer relationship management software helps improve the exchange of information between people in everyday business, optimising processes and visualising data in a customer-oriented system.

The introduction of a CRM system is synonymous with your companys consistent orientation towards your customers.

The interaction of marketing, service and sales harmonises all customer touch points and presents your customers and prospects with the right content at the right time.

Using a high-quality CRM database, you can smoothly tie in with the last customer contact and thus boost the relationship with your customers.

The Microsoft Dynamics CRM software also accommodates current sales opportunities.

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A status update on the respective prospects is no problem anymore whenever you need it.

Structure sales processes Your sales staffs gut feeling is important, however, an objective assessment of the likelihood of closing a deal is indispensable for sales planning.

CRM solutions provide an overview of the potential of sales opportunities and their expected closing date.

Service at the highest level The interaction of product, service, staff and reaction rate is what characterises perfect service quality from a customers point of view.

In order to act quickly or even before a problem arises, you need software combining all product and customer data, thus facilitating the work of service staff be it in-house or mobile right at the customers.

Individual approach of different target groups Breaking with mass marketing campaigns, leading to personalised, bi-directional communication with customers and prospects: The automation of marketing activities, combined with knowledge about the target groups interests allows an efficient and individual approach.

Become relevant for your target group, it will thank you with loyalty and rising sales figures.

Centralise and utilise data gold Most companies do not find it hard to collect data; pooling them in one place and generating relevant insights from them is much more sophisticated, however.

Your companys CRM system centralises all data, and they can be viewed and analysed by the respective employees depending on their roles.

This is what gives the data flood the necessary clout for sales and marketing.

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